FAQs
- PAYMENT What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- SHIPPING How long does it take for shirts to arrive?
Standard shipping for orders in Canada takes 5-10 business days, but please allow for up to 21 day for delivery. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.
What shipping method do you use?
All shipping with be handled via Canada Post. We will be able to provide a tracking link to insure your package arrives correctly.
How much does shipping cost?
We have a standard rate of $14.95 for all orders worldwide. FREE SHIPPING for orders over $80 (excluding tax & shipping). *Please note: Orders shipped outside of Canada are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world. *Please note: Orders shipped outside of the Canada are subject to regular customs duties and fees levied by the destination country.
- CUSTOMER SERVICE What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
- WHOLESALE Do you sell wholesale?
Yes we do. If you are a retailer looking to carry GOODCHILD CARTEL please contact us for dealer information and we'll be happy to send you a package with more details.